Terms of Use

1. Acceptance and eligibility

By creating an account, clicking acceptance, accessing, purchasing, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for an organization, you represent that you have authority to bind it. You must be at least 18 years old and legally capable of entering a contract.

2. Accounts and security

You must provide accurate information, maintain one personal account per user, protect credentials and recovery methods, and promptly notify security@toolsinvision.com of suspected compromise. Team owners and administrators are responsible for invitations, roles, seats, workspace settings, and actions of users they authorize. You may not share accounts or evade access controls.

3. The Service

Annotrack provides image and video-frame ingestion, bounding-box and polygon annotation, tracking assistance, project and class management, Team collaboration, review and QA workflows, storage connections, and dataset export. Features and plan limits may evolve. Documentation, UI descriptions, and current plan pages form part of the operational description of the Service but do not create a guaranteed service level.

4. Customer Data and ownership

“Customer Data” means images, video frames, annotations, labels, classes, comments, messages, project metadata, exports, and other material submitted by you or your authorized users. As between you and ToolsInVision, you retain ownership of Customer Data. You grant ToolsInVision a limited, non-exclusive, worldwide license to host, copy, transmit, transform, display, back up, secure, and otherwise process Customer Data only as reasonably necessary to provide, maintain, protect, support, and improve the Service or comply with law.

You represent that you have all permissions needed to upload and process Customer Data, including any personal, confidential, copyrighted, biometric, medical, employment, surveillance, or research data. Private Customer Data is not sold, used for third-party advertising, or used to train general-purpose models without your explicit permission.

5. Confidentiality

We treat non-public Customer Data as confidential and restrict access to personnel and service providers with a legitimate operational need and appropriate duties. This obligation does not apply to information that is public through no breach, lawfully received without restriction, independently developed, or required to be disclosed by law. Where legally permitted, we will seek to provide notice of compelled disclosure.

6. Team workspaces

A Team owner controls the Team workspace and may appoint administrators and other roles. The Team customer is responsible for authorized users, role assignments, review decisions, comments, chat, exports, and lawful collaboration. Removing a user may end that user’s access without deleting activity history needed for integrity and auditability. Team members should not use personal workspaces to evade organizational policies.

7. Plans, storage, and fair use

Each plan includes stated storage, file-size, project, image, export, Team, and feature limits. Limits may be enforced technically. You must maintain sufficient quota and may need to delete or export content before a downgrade. BYOS connections use infrastructure selected by you; you are responsible for bucket permissions, availability, provider fees, credentials, retention, and legal compliance. We may restrict abusive, automated, excessive, or destabilizing use that threatens the Service or other customers.

8. Fees, renewals, seats, and cancellation

Prices, billing intervals, included seats, extra-seat charges, taxes, and renewal terms are shown before purchase. Paid subscriptions renew automatically until cancelled. You authorize Stripe and its payment partners to charge the selected payment method. Cancellation stops future renewal and normally takes effect at the end of the current paid period. Except where required by law or expressly stated in writing, charges are non-refundable and partial periods are not prorated. Failed payment may result in restricted or suspended access. You are responsible for exporting needed data before access ends or a plan is reduced.

9. Acceptable use

You may not: violate law or another person’s rights; upload material you lack authority to process; use the Service for unlawful discrimination, harassment, exploitation, or invasive surveillance; upload malware; probe, attack, overload, scrape, reverse engineer, or bypass security or limits; resell access without permission; impersonate others; interfere with another workspace; or use outputs without required human review in a context where error could cause death, physical injury, denial of essential services, or unlawful treatment.

10. Annotation and automation limitations

Tracking, propagation, validation, sampling, statistics, and other assisted features can be inaccurate. The Service does not guarantee annotation correctness, model fitness, regulatory compliance, or suitability for a particular dataset or decision. You are responsible for human review, quality control, backups, and validation of every export before training, deployment, publication, or operational use.

11. Our intellectual property

The Service, software, interfaces, brand, logo, documentation, and non-Customer content are owned by ToolsInVision or its licensors and protected by applicable law. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the Service during your authorized subscription. No source-code, trademark, patent, or other ownership right is transferred.

12. Feedback

If you voluntarily submit suggestions, you grant ToolsInVision a perpetual, worldwide, royalty-free right to use and incorporate the feedback without obligation or attribution. This does not transfer ownership of your Customer Data.

13. Third-party services

The Service relies on and may connect to third-party hosting, storage, database, payment, email, authentication, and customer-selected storage providers. Their availability and separate terms may affect related features. ToolsInVision is not responsible for third-party services outside its reasonable control.

14. Suspension and termination

We may suspend or terminate access when reasonably necessary to address security threats, unlawful activity, nonpayment, material breach, harm to others, legal requirements, or risk to the Service. Where practical, we will provide notice and an opportunity to cure. You may stop using the Service and cancel through available controls. Upon termination, your license ends. We may delete Customer Data after a reasonable export or retention period, subject to backups, legal obligations, disputes, security records, and Team ownership.

15. Service changes and availability

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. Maintenance, provider failures, security events, internet conditions, or force-majeure events may cause interruption. We may modify or discontinue features, and will use reasonable efforts to notify customers of material adverse changes.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TOOLSINVISION DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOOLSINVISION WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS; OR COST OF SUBSTITUTE SERVICES. TOOLSINVISION’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID TO TOOLSINVISION FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

18. Indemnification

To the extent permitted by law, you will defend and indemnify ToolsInVision from third-party claims, damages, and reasonable costs arising from your Customer Data, unlawful use, violation of these Terms, or infringement of another person’s rights. This obligation does not apply to the extent a claim results from ToolsInVision’s own unlawful conduct.

19. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Before filing a claim, each party agrees to provide written notice and attempt in good faith to resolve the dispute for 30 days. Subject to applicable consumer law, disputes that cannot be resolved will be brought in a state or federal court with proper jurisdiction in Tennessee. Mandatory rights of consumers in their home jurisdiction remain unaffected.

20. Changes

We may update these Terms to reflect legal, security, provider, pricing, or product changes. We will post the revised date and provide reasonable notice of material changes by email or prominent in-service notice. Where law requires new consent, we will request it. Continued use after the effective date constitutes acceptance where legally permitted.

21. General

These Terms and incorporated policies are the entire agreement for the Service unless a separate signed agreement applies. If one provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without consent; ToolsInVision may assign them in connection with a reorganization, financing, merger, or sale, subject to applicable law.

22. Contact

Legal and general questions: support@toolsinvision.com. Security reports: security@toolsinvision.com. Billing questions: billing@toolsinvision.com.